INFY BPO’S F&A UNIT EYES GRIP ON SPECIALISATION

Bangalore
The Economic Times (Bangalore edition)

The finance and accounting (F&A) business vertical of Infosys BPO is shifting gears to meet demand for complex, higher-value services with specialised offerings aimed at specific processes, a senior official said.

The firm has set up centres of excellence (CoE) around these specialised services in Europe, India and the Asia-Pacific, Gautam Thakkar, the head of the F&A unit said, observing that such services comprised a transformational element. The F&A segment accounts for 40 to 45% of the BPO’s revenue.

The company would be accelerating the process of building CoEs during the next three years, he said, adding that it has been seeing a the most demand for specialised, highvalue services from the hi-tech manufacturing, media and publishing sectors.

This drive by Infosys BPO will help it build on the nonlinearity model of operation where revenue growth will not necessarily be driven by headcount addition. This will result in the company coming out with an outcome-based pricing model where the revenue is to be based on the actual output.