Writankar Mukherjee, Kolkata
The Economic Times (Kolkata edition)
In a bid to shore up its presence in IT services, Dell India is making a foray into infrastructure management services. The company is building a crack team and expects to launch the business in six months. Dell’s infrastructure management service will target both enterprise and small and medium businesses (SMBs).
The company plans to take the modular approach to sell its offering since it believes such a model will lend flexibility to clients amid the slowdown. The USP of Dell’s services offering will be based on the dual concept of cost optimisation and simplification of IT.
“Dell has acquired expertise in infrastructure management services through global acquisitions. There will be specific modules for SMBs in areas like anti-virus, patch management, data back-up and customised services. For large enterprises, there will be a bouquet of 16 to 17 modules,” Dell India country general manager Sameer Garde said.
The company feels this is the opportune moment to roll out infrastructure management services in India. “The current model of IT infrastructure management in India is highly labour intensive. However, as India looses its labour arbitrage, services like these will become the need of the hour,” said Garde.
Dell has already launched its services business in India with solutions around virtualisation and storage optimisation. “The infrastructure management services will complete our service offerings in India. A strong focus on services will also allow us to crosssell hardware like servers and computers — segment where we have a strong portfolio,” Garde said.
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