Bhopal, March 23, 2009
The Pioneer
HCL Infosystems, India’s premier information enabling, ICT System Integrator and Distribution Company announced a pioneering initiative in the Indian ICT sector to further strengthen its customer care services in Madhya Pradesh. In an unprecedented move, HCL announced the launch of ‘HCL TOUCH’ its 24X7 round-the-clock, service and support for its laptop customers in Madhya Pradesh.
In Madhya Pradesh, HCL announced 42 company owned ‘HCL Touch’ centres across 31 cities like Balaghat, Bhopal, Biaora, Chhindwara, Guna, Gwalior, Indore, Jabalpur, Hoshangabad, Khandwa, Mandla, Ratlam, Nagda, Rewa, Sagar, Satna, Shahdool, Singrauli, Ujjain, Ambikapur, Bailladilla, Bhilai, Bilaspur, Jagdalpur, Janjgir, Kanker, Korba, Mahasamund, Raigarh, Raipur and Rawan. HCL Touch offers round-the-clock service to Laptop users across India through a universal customer care number. Support will be offered in both English and Hindi, making it a very customer centric service.
A laptop user of today uses his/her machine both at work and at home, works at home and while travelling and looks for a round-the-clock support with the facility to service his laptop anywhere he travels in India or abroad.
HCL touch delivers for the first time in India a number of value added services that today’s laptop user looks for. Services such as “Network and Email support”, Peripherals and Hardware Configuration Support”, “Fortressing Support”, “Preventive Health Care” support, “Tracking Services” etc.
This is also backed by several other initiatives such as SMS request for support, pick and drop facility, and “On Site” direct company service anywhere in India at the customer’s premises.
This landmark laptop service will be delivered through India’s largest IT Service and support network. A network that, reaches out to over 4000 towns, The HCL touch network consists of 14 remote support centres, 505 service offices, 390 ware houses and 150 repair centres, all of which are company owned, making it India’s largest direct IT service infrastructure.
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